Refund policy
You may request a return of new and unused merchandise within 30 days of receiving your order. Returns requested after 30 days will not be accepted.
To be eligible for a return, merchandise must be in the same condition in which it was received, unused, in its original packaging, and in resalable condition as determined by The Cobra Experience. You’ll also need the receipt or other proof of purchase.
For returns based on preference, sizing, or a change of mind:
- Original shipping charges are non-refundable.
- Customers are responsible for the cost of return shipping.
- A restocking fee of up to 20% may apply at our discretion.
The restocking fee does not apply to merchandise that is defective, damaged, or incorrectly shipped by The Cobra Experience.
To start a return
You can directly request a return from your
Account.
You can also contact us at
store@cobraexperience.org.
Approved returns should be sent to the following address:
The Cobra Experience
ATTN: Returns
777 Arnold Drive, Suite 100
Martinez, CA 94553
Please send us your return shipment tracking number so we know when to expect your package.
Items sent back to us without first requesting a return may not be accepted.
You can always contact us with any return questions at store@cobraexperience.org.
Damages and issues
Please inspect your order when it arrives. If an item is defective, arrives damaged, or you receive an incorrect item,
contact us as soon as possible at
store@cobraexperience.org
so The Cobra Experience can evaluate the issue and make it right.
Damaged shipments may require photographs of the merchandise, shipping box, packing materials, and any damaged or crushed components. Please retain all boxes and packaging until the issue has been resolved.
If your shipment was damaged in transit, please contact The Cobra Experience within 2 days of delivery. Do not return damaged merchandise unless we instruct you to do so.
Returns involving damaged, defective, or incorrectly shipped merchandise are handled separately from discretionary returns and are not subject to the standard restocking fee.
Exceptions / non-returnable items
Certain merchandise cannot be returned, including custom or personalized items, perishable goods,
personal care items, gift cards, and items specifically identified as final sale.
Please contact us at store@cobraexperience.org if you have questions about whether an item is eligible for return.
Exchanges
If you would like a different size, style, or item, please contact The Cobra Experience before returning your merchandise.
In most cases, the fastest way to receive a replacement item is to return the original merchandise and place a new order after the return has been approved.
Original shipping charges are non-refundable, and customers are responsible for return shipping on discretionary exchanges. We generally do not charge a restocking fee when eligible merchandise is exchanged.
Refunds
Once The Cobra Experience receives and inspects your return, we will notify you whether the refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund to your account.
Original shipping charges are not refunded on discretionary returns.
If more than 15 business days have passed since The Cobra Experience approved your refund, please contact us at store@cobraexperience.org.